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Delivery Policy

Last updated: April 24, 2026

At Bridal Mate (Qavsa Studio), we specialize in digital software services (SaaS). Because our products are entirely digital, there are no physical goods to be shipped, and therefore no shipping fees or physical delivery timelines apply.

1. Digital Delivery Method

Upon successful completion of your payment, the delivery of our service is handled as follows:

  • Immediate Access: You will be automatically redirected to your personalized dashboard where all premium features will be unlocked.
  • Email Confirmation: A transaction receipt and account activation notice will be sent to the email address you provided during checkout.

2. Delivery Timeline

Our system is designed to provide instant delivery (24/7). While most users receive access within minutes, we guarantee that all digital services will be delivered to your account within a maximum of 24 hours after payment confirmation.

3. Technical Issues with Delivery

In rare cases where technical delays occur (e.g., payment gateway synchronization or server latency), please follow these steps:

  • Check your "Spam" or "Promotions" folder for the confirmation email.
  • Wait for the payment provider to sync with our database.
  • If your premium access is not active within 24 hours, please contact us immediately at [email protected] so we can activate your service manually.

4. Verification

For security purposes and to prevent fraudulent transactions, we may occasionally flag a payment for manual review. In such instances, delivery will still be completed within the 24-hour window. You will be notified via email if your order requires additional verification.

5. Customer Responsibility

It is the customer's responsibility to ensure that the email address provided during checkout is accurate. Bridal Mate is not responsible for non-delivery due to incorrect email entries or full inbox storage on the user's end.