1. Nature of Digital Products

Our services are subscription-based software or Lifetime Access products. Access is granted immediately after a successful transaction. Therefore, we do not offer refunds for "change of mind" or "wrong template selection" once dashboard access has been provided.

2. Refund Eligibility

We only consider refund requests under the following specific conditions:

• Fatal Technical Errors: System failures on our end that prevent you from accessing the service for more than 72 business hours after being reported.
• Duplicate Transactions: System errors resulting in multiple charges for the same account and product.
• Activation Failure: Failure to grant access to premium features within 24 hours of a successful payment that cannot be resolved manually by our team.

3. Submission Deadline

Requests for refunds based on the eligible conditions above must be submitted within a maximum of 7 (seven) calendar days from the transaction date. Requests submitted after this period will not be processed.

4. How to Request a Refund

To file a claim, please contact our team via:

• Email: [email protected]
• Subject: [Refund Request] - [Order Number/Account Email]
• Details: Attach proof of payment and provide a detailed explanation of the technical issue (including screenshots if necessary).

5. Refund Processing

If your request is approved:

• Refunds will be processed back to your original payment method (Credit Card, Midtrans, or Lemon Squeezy).
• The time for funds to appear depends on your bank or payment provider (typically 5-10 business days).
• Access to Bridal Mate services will be revoked immediately upon the initiation of the refund.

6. Policy Amendments

Bridal Mate reserves the right to modify this policy at any time to comply with payment gateway regulations and applicable legal requirements.